Meet the SWAT Team
Call Our Pest Control Team Today – (770) 565-7928
770.565.7928 Ext. 028
Frank started SWAT 38 years ago with the idea of creating a pest control company like no other. He knows that there are many options for people to choose from, and he wants SWAT to stand apart. He has done that by creating a company that focuses on building a relationship with it’s customers so that when a homeowner calls SWAT they know they are getting what they are paying for. They should have a company they can trust at their home. Through the years the company has expanded to do more than termite and pest control. We have also added full Home Repairs and Wildlife Divisions. We want to be that complete home services company for our customers; from plumbing to roofing, and any other home needs, we can do it all. Customers know when they call us they are getting the SWAT Guarantee behind any of the work completed for their home. We are not finished with any job no matter how big or small until the customer is completely happy.
Frank is a graduate of Southern Polytechnic State University and holds a DCO certification with the Georgia State Department of Agriculture. He began working at the age of 10, running a paper route, and has not slowed down since. At 80 most people are looking forward to retirement, but Frank is still involved in the day-to-day operations at SWAT. He is always available should a homeowner have any questions and is usually the first to arrive and the last to leave the office each day. He has been married to Nancy for 57 years and they have one daughter and two grandchildren.
770.565.7928 Ext. 030
Nancy is one of the owners of SWAT services and has been married to our other owner Frank Callaway for 57 years. She is a native of Georgia and began her career at the age of 17 with the Southern Bell Company where she worked for 7 years. At that point, she chose to stay at home with their Daughter Tara until she began working for SWAT in 1986. Nancy also enjoys interior decorating and if you have ever been to the SWAT Office you have seen her work, she enjoys shopping and gardening as well. Her favorite thing about SWAT is the relationships she has made over the years with the employees and customers. She is a fixture at SWAT and all of our long-term customers know Nancy as a friend. She enjoys making people feel special and is great about remembering special dates and anniversaries and she is the best at taking care of each and every individual at SWAT Services.
770.565.7928 Ext. 031
Tara is the only child of Frank and Nancy Callaway. She attended Berry University and began working for SWAT in 1990. She is currently the SWAT Chief Financial Officer and has been focused on raising her two children, Madi who is attending college at KSU, and Parker who is in High School. Madi was adopted from China at 8 months old and has been such a blessing to the Callaway family. Tara enjoys decorating and reading, and she also has an eclectic taste in music. She married Darrin in 2020. She and Darrin enjoy going to concerts and traveling and recently became grandparents.
770.565.7928 Ext. 013
Heather is the Office Manager and has been working with SWAT since April 2008. She registered with the State Department of Agriculture in Termite and Pest Control, she holds her wildlife and trapping license with the State Department of Natural Resources (DNR) and is currently studying to become Certified. She is a Georgia native and is married to the SWAT Jack of all Trades David. They have 5 children 4 girls and 1 boy, and recently became grandparents to Addilyn. Prior to working for SWAT she had taken off many years to stay at home with her children and is often quoted as saying, “SWAT is the only company in the world where I can work full time and still feel like a mother to my children.” Her children have grown up as she has worked at SWAT with their middle child recently leaving for college and now, they only have two children at home. She loves to read, watch football and is fascinated with all things ancestry related. If she had a superpower she would want it to be time travel.
770.565.7928 Ext. 029
David has been working with the SWAT pest control team for almost 13 years. He is our resident Jack of all trades. He is a native of Georgia and currently resides in Dallas, GA with his wife Heather (who also works for SWAT) and 2 of their 5 children. He is also the proud Pops to his new Addilyn. David is not only registered with the Department of Agriculture as a Termite and Pest Control Technician but also holds a Master Plumbing License with the State of Georgia, State License Number MP208798, and has almost 30 years of experience in the Plumbing industry. He is trained as a Home Inspector in the State of Georgia and holds certification with Rheem to install their Tankless Water Heating Systems. He holds his wildlife and trapping license with the State Department of Natural Resources (DNR) and has also completed the Termite University that is offered through the University of Georgia. David’s passion is Football and is fanatic about their hometown teams – the Atlanta Falcons and Georgia Bulldogs. He prides himself on being hard working and is determined to find a solution for any problem the homeowner may have.
770.565.7928 Ext. 012
Jackie has been with SWAT since August 2007, she was born in North Carolina and has been a resident of Georgia most of her life. She has been happily married for 45 years to her childhood sweetheart. Jackie has an associate degree in accounting, and 22 years of experience as a personnel manager. She is registered with the Georgia Department of Agriculture for Termite and Pest Control and has held that registration for 40 years. She loves to work in customer service especially making sure that others’ needs are met and everyone is happy. She has 2 children and 4 beautiful grandchildren but is also Nana to several nieces and nephews. She is SWAT’s in-house party planner; she enjoys spending time with her family and friends and his favorite pastime is enjoying the life and accomplishments of her family. You will find her in her happy place when being a spectator at sporting events that they are taking part in. The storybook character she most relates with is Belle from Beauty and the Beast because she believes with perseverance any monster can turn into a Prince.
7770.565.7928 Ext. 017
Dee is a CSR in the SWAT office. She has been with the SWAT pest control team since March 2011. Before coming to SWAT, Dee worked in the medical profession for 20 years. Dee was born in Kentucky and moved to Georgia in 1982. Dee is a proud Mother and Grandmother and loves animals. She also loves to travel. Dee’s favorite part of working at SWAT is that our entire staff is one big family. She is always very helpful in the office, stepping in to assist where needed, without having to be asked to do so, she has become the scheduling master over the years. She is quick to answer the phone, odds are if you have called the SWAT office you have spoken to Dee. If she could choose a superpower it would be the ability to fly.
Construction & Wildlife Department
770.565.7928 Ext. 015
Jessica is the construction and wildlife department scheduler, she is engaged to VJ and they are Dog parents to Ellie, Zena, and Karma. She has been working in the industry for 8 years, she holds registration in termite and pest control and is currently working on obtaining a wildlife certification. Her favorite parts of her job are anything related to Wildlife Services and the family work environment. She and her Fiancé are Nissan “Z” car enthusiasts, they love driving in the mountains and going to track days. Her favorite TV show growing up was Crocodile Hunter.
Customer Service and Scheduling
770-565-7928 ext. 014
Kay is a CSR and scheduler for SWAT and has worked with us on 3 separate occasions. She says this time she is here to stay. She has 2 daughters and 3 grandchildren whom of which she is so proud. Her favorite thing about her job is helping customers and making them happy. She enjoys taking trips to the beach and mountains in her free time. If she could choose one storybook character, she most relates to it would be Alice in Wonderland, because life is one rabbit hole after another and she learns something each time she falls down one.
Jason is our Service Manager and brings with him over 18 years of experience in the Termite & Pest Control Industry. He is registered in both termite and pest control and also holds his commercial and Mosquito licensing. He is happily married with 3 sons. He mainly spends his free time with his boys and their extra-curricular activities; he also enjoys watching MMA and baseball. The most interesting thing he can think to tell about himself is that he is red-headed and left-handed. He really enjoys meeting new people and he loves helping customers solve their problems. All our customers have praised the addition of Jason to the SWAT family and one went so far as saying he is the best thing since Steve Cook. That is the best compliment you can get around here
Chuck has been with the SWAT pest control team since October 1989 and was the third employee ever hired by Frank. Chuck loves working for SWAT because it is family oriented and offers flexibility. He is a customer favorite and is loved by everyone. He has spent his entire career at SWAT – he began as a Termite Tech and now runs a Pest Control Route in North Atlanta. He is very knowledgeable about treating any pest problem and will go above and beyond to take care of his customer’s needs. His favorite thing about his job is troubleshooting problems and interacting with his customers. In his free time, he enjoys traveling with his wife Tammy, that he just celebrated 25 years of marriage with and time with his grandson. He also enjoys hunting and fishing and something that many people may not know is that he is a Miami Dolphins fan.
Joseph is our Termite Technician, but he is a universal technician registered with the Georgia Department of Agriculture for Termite and Pest Control and he holds his wildlife and trapping license with the State Department of Natural Resources (DNR). He is hard working and takes pride in a job well done. He is a husband and father to a spunky little girl who is a heart warrior and spends his spare time with his family, they particularly enjoy fishing. Whenever you see Joseph, the first thing you notice is that friendly smile on his face. His favorite thing about his job is being able to work outside and the ability to do and learn different things.
770.565.7928 Ext. 014
Madison has recently joined the SWAT family and is a Scheduler and a Customer Service Representative. She is 24 and was born and raised in the metro Atlanta area. She has a background in new construction and landscaping, so she has easily transitioned to our Termite, Pest Control, and Home Services department. She spends her free time baking, camping, and taking care of her baby, a golden retriever named Tracker. Her 10-year plan is to live in the middle of nowhere basically self-sufficient and living off the land and living halfway off the grid.
Chase is the youngest in the SWAT family and has been with us for just a little over 2 years. He is registered in Termite and Pest Control with the Georgia Department of Agriculture He was born in Florida but has primarily lived in Georgia his entire life. He is a customer favorite and if you ever get a chance to meet him you will understand why. He works hard to make his customers happy. He enjoys singing and songwriting in his free time. He is also a huge fan of football and enjoys playing golf.
Craig is a service technician that has been with SWAT since 2020 but brought with him almost 30 years of industry knowledge and experience. He completed a correspondence course in the industry from Perdue University and Texas A & M. he currently resides with his wife of nearly 35 years Laura and their daughter and very lively granddaughter. He and Laura share 2 children, 5 grandchildren, and 3 great-grandchildren. His favorite thing about his job is that he gets to work in a variety of places and meet a lot of people, including a few celebrities over the years. He had earned the childhood nickname Scoop in college because he worked for the student newspaper. He also enjoys, reading. Movies, listening to classic rock and contemporary Christian music as well as, baseball, hockey (hails originally from Michigan), college football, and many outdoor activities.
Derek is a service technician that brings with him 7 years of experience in the industry. He is registered in termite and pest control with the Georgia Department of Agriculture. He is recently married and is a father to one son and twin girls. He loves that he never knows what to expect from his job from stop to stop. He also enjoys talking to the customers and helping to resolve tough pest problems. In his spare time, he drives a dirt track race car, plays softball, and spends time with his family and friends. His favorite childhood toy was Hot Wheels Race Cars.
Blake is a service technician and Army Veteran. He served in the army for 10 years and has been in the Termite and Pest Control Industry since 2012. His favorite thing about his job is being able to take care of all of the customer’s services at one time. He is the proud father of 2 boys and he and his wife are expecting their 3rd son at the end of this year. He enjoys dirt track racing and maintaining his koi pond.
Matt is our primary wildlife technician and has been in the industry for a little over 5 years. He loves the challenges his job brings adapting treatment options to meet the needs of the customer. He spends his free time with his fiancé Bria and daughter Liddie, they enjoy going to church, parks, and the movies. He enjoys an eclectic taste in music and doesn’t care what genre as long as they are good.
Construction and Wildlife Department
Mike is a knowledgeable and dedicated service professional with extensive experience in Handyman and the Customer Service Industry. He has been married to his wife Kim for over 20 years and they are parents to now 3 adult children who are his pride and joy. He enjoys the customers and as anyone can tell you that has met Mike he is a talker and never meets a stranger. He spends his free time caring for his family and working in his church. He is a big Georgia Bulldog Fan.
SWAT Services has been serving Marietta and metro Atlanta since 1984. We’re your local and independently owned pest control and home services company. Call SWAT pest control and home services today.
The SWAT Pest Control Team – Serving Marietta GA
1990 Lower Roswell Rd
Marietta, GA 30068